Frequently Asked
Questions
In our FAQ section, we have collected the most important questions for you. This resource is designed to provide you with the information you need quickly and easily.
Here you'll find all the answers to your questions.
autoSense's telematics solutions enable companies to fulfill their obligations as employers in accordance with Swiss labor and data protection laws and to protect employee privacy in the best possible way.
autoSense offers digital logbooks and simple export options for data, which reduces administrative effort and simplifies reporting and tax compliance.
Yes, by using autoSense for refueling or charging, companies can benefit from low fuel prices and reduce the overall costs for their fleet.
The fleetPRO web portal enables accurate tracking and analysis of vehicle movements, which helps to optimize usage, reduce idle times and improve route planning.
autoSense enables you to efficiently manage your vehicle fleet, provides detailed insights into vehicle usage, helps reduce operating costs and improves the overall efficiency of your fleet. With our various solutions, there is something for every company.
The app provides maintenance reminders and can help you monitor the condition of your vehicle in order to carry out timely maintenance.
Yes, autoSense offers features such as vehicle location and tampering alarm, which give you an additional sense of security and protect your vehicle from unauthorised access.
autoSense helps you find the nearest and cheapest gas station or charging station and allows you to make cashless payments directly via the app, saving you time and money.
autoSense is an innovative app that simplifies your driving experience through digital services such as vehicle tracking, logbook and gas station finder. It offers you comfort, safety and helps you to make your vehicle use more efficient.
Yes, charging can be done via the app without a physical card. As an option, the driver can also use an RFID charging card, which is particularly practical in areas with weak network coverage, such as underground car parks.
Fleet managers receive a central overview of all charging processes, can manage users and driver apps, and use clear statistics to monitor and control charging processes.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
With the autoSense logbook, trips to work, private and business trips can be easily separated and tax-approved logbooks can be created automatically. This makes it easier to break down the kilometers by cost centers, projects, departments and employees.
autoSense makes it possible to maximize vehicle utilization and ensure fleet safety. Fleet managers can monitor maintenance work and the current fleet status, and use the Poolcar module to easily book and assign shared vehicles.
autoSense offers modular fleet management solutions that are digital, secure and compliant with data protection regulations. These solutions can be easily and quickly adapted to any fleet size and use type to automate time-consuming processes and reduce operating costs.
The autoSense app integrates EasyPark services so that you can easily and directly control parking fees via the app. This service automatically stops parking processes when you drive away, meaning that you never pay too much for parking again.
Users can pay for their charging and refueling processes directly via the app, which simplifies the process and eliminates the need for physical means of payment.
Yes, the app offers a function that allows users to determine the current value of their vehicle, which can be helpful when selling or changing vehicles.
With the Leasing Watcher, users can continuously monitor their vehicle mileage to ensure that they remain within the limits set out in the leasing contract.
The CO2 compensation function enables users to monitor their CO2 footprint and offset it through targeted measures to promote environmentally conscious driving.
Updates to the app are carried out regularly and are available in the App Store or Google Play Store. We recommend that you turn on automatic updates on your device to always take advantage of the latest features and improvements.
Yes, the app provides you with diagnostic information that can help you understand the condition of your vehicle and identify potential problems early on.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
Yes, you can sign in to your account on various devices and use the app.
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
There are some common myths about charging electric vehicles that are worth debunking. A myth is that leaving your electric vehicle plugged in overnight will overcharge the battery. In reality, modern e-vehicles are equipped with intelligent charging systems that prevent overcharging. Another myth is that regular fast charging damages the battery. Fast charging may have a slight effect on the state of the battery over time, but modern e-vehicles are designed in such a way that they can handle fast charging without significant negative effects. It's important to distinguish fact from fiction when charging your electric vehicle.
The appropriate price for charging your electric vehicle may vary depending on your location and available charging infrastructure. On average, the cost of charging an electric vehicle is between 0.10 and 0.30 US dollars per kWh. However, it's important to know that prices may vary depending on the charging network, time of day, and additional charges. To find a fair price, you should compare the charging rates of the various networks and stations in your area.
To extend the life of your EV battery, there are a few important rules to follow. First, you should avoid fully charging or discharging the battery regularly. Instead, try keeping the battery charge level between 20% and 80%. Also avoid exposing your electric car to extreme temperatures, both in heat and cold, as this can have a negative impact on battery performance. Regular maintenance on your electric vehicle and software updates can also help optimize battery life. And finally, avoid fast charging whenever possible and opt for slow, controlled charging processes.
To plan your electric car trip, you should consider factors such as the distance you need to travel, the availability of charging stations along your route, and the charging speed of each station. Use online tools or apps that offer e-trip planners to plan your route and find charging stations at appropriate intervals. Take into account the charging time and schedule any necessary stops to ensure a smooth journey.
To determine a fair price for charging your electric vehicle, you should consider a few factors. First, you should check the cost per kilowatt hour (kWh) of electricity in your area. You can usually find this information on your electricity provider's website or by contacting them directly. You should also factor in any additional fees or membership costs associated with using a specific charging network or charging station. Finally, you should also consider the convenience and accessibility of the charging station in relation to your charging needs. By considering these factors, you can make an informed decision about fair prices for charging your electric vehicle.
How long it takes to charge an electric vehicle depends on several factors, including the vehicle's battery capacity, charging speed, and current charge level. Charging times can vary between a few hours with a Level 2 charger and around 30 minutes with a fast charger. However, it's important to know that a full charge can take several hours, especially with larger battery packs.
There are various types of charging plugs that are used for charging electric vehicles. The most common types are:
Type 1 (SAE J1772): This plug is commonly used for AC charging in North America and Japan.
Type 2 (Mennekes): This plug is often used for AC charging in Europe and is compatible with most e-vehicles.
CCS (combined charging system): CCS plugs are primarily used for DC fast charging and are becoming increasingly popular all over the world.
CHAdeMO: This plug is also used for DC fast charging and is often found in older electric vehicle models, especially from Japanese manufacturers.
Choosing the right charging plug for your electric vehicle (EV) is essential for safe and efficient charging.
Here are a few steps to help you make the right choice:
- Check the compatibility of your vehicle: Different e-vehicle models may require different types of charging plugs. Check your vehicle's manual or contact the manufacturer to find out which type of plug is compatible with your electric vehicle.
- Find out about charging standards: There are various charging standards that are used worldwide, such as CHAdeMO, CCS (Combined Charging System) and Tesla's Supercharger. Find out which standard is common in your region and make sure that the charging plug you choose supports that standard.
- Take into account the charging speed: There are charging plugs in different power levels, which affect the charging speed. Determine your charging needs based on your daily driving habits. If you frequently take long trips, you might want to invest in a faster charging port.
- Evaluate plug types: There are various plug types, including Type 1 (J1772), Type 2 (Mennekes), and Type 3 (Same). When choosing the right type of plug for your vehicle, consider factors such as availability, compatibility with charging stations, and ease of use.
- Remember, it's always a good idea to consult an EV specialist or your vehicle manufacturer to make sure you're making the best choice for your particular EV model.
Fast charging, also known as DC fast charging, is a charging method in which the battery of an electric vehicle is quickly charged with powerful direct current (DC). It can charge an electric vehicle to a high level in a relatively short period of time, usually within 30 minutes to an hour, depending on the vehicle and charging station.
Helpful documents
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Everything about charging
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A home charging station, also known as a home EV charger or wallbox, is a device that allows you to conveniently charge your electric vehicle at home. It is usually installed in your garage or at an outdoor location near your home.
Choosing the right charging station for your electric vehicle depends on several factors, including:
Charging speed: Take into account the charging speed you need, depending on your driving habits and daily mileage. If you have a long daily commute or travel long distances frequently, a level 2 charging station would be more suitable.
compatibility: Make sure that the charging station you choose is compatible with your vehicle's charging port. Different e-vehicle models have different plug types, such as J1772 or Tesla's own plug.
Power capacity: Check your home's power capacity to see if it can support a level 2 charging station. If your power panel has limited capacity, consider upgrading or choosing a level 1 charger.
Features and connectivity: Some charging stations offer additional features such as Wi-Fi connectivity, smartphone apps for remote monitoring, and charging planning. Consider these features based on your preferences and comfort level.
costs: Consider charging station costs, installation costs, and any additional electrical upgrades required.
It is advisable to consult an electrician or do thorough research to choose the most suitable charging station for your needs.
There are mainly two types of home charging stations for e-vehicles:
Level 1 charging stations: Level 1 charging stations use a standard 120 volt power outlet to charge your vehicle. They're the easiest and cheapest option, but they also offer the slowest charging speed. Level 1 charging stations typically offer an additional range of around 4-5 miles per charging hour.
Level 2 charging stations: Level 2 charging stations require a 240 volt outlet and offer higher charging speeds compared to level 1. They're the most common choice for home charging, offering a range of around 20-30 miles per hour of charging. Level 2 charging stations are more expensive than Level 1 charging stations, but are better suited for daily charging needs.
A portable charger, also known as a mobile charger or EVSE (Electric Vehicle Service Equipment), is a compact device that allows you to charge your electric vehicle from a normal power outlet. It offers convenience and flexibility for charging on the go.
Portable chargers offer multiple benefits for electric vehicle owners. First, they offer convenience and flexibility, as you can charge your vehicle anywhere, whether at home, at work, or on the go. This means that you are not exclusively dependent on public charging stations. Second, portable chargers are compact and lightweight, making them easy to take with you in the car or in your pocket. They are also easy to use and often have a plug and play feature. And finally, portable chargers can be a cost-effective option as they eliminate the need for expensive installations or changes to your electrical system.
Using a portable charger is relatively easy. Here's a step-by-step guide:
- Select a suitable power outlet: Find a standard household power outlet near your vehicle. Make sure that it is in good condition and can meet the power requirements of the charger.
- Plug the charger into the power outlet: Plug the portable charger's power cord into the power outlet. Make sure it's plugged in securely.
- Connect the charger to your e-vehicle: Depending on the e-vehicle model, you may need an adapter or a special plug. Connect the charger cable to your vehicle's charging port.
- Start charging: As soon as the charger is plugged in, it should automatically start charging your vehicle. Some portable chargers may require you to press a button to start charging.
- Monitor charging: Watch the LED indicators or the charger display to track charging. They usually show the charging status and when charging is complete.
- Unplug the charger and store it: Once your electric vehicle is fully charged, safely unplug the charger from your vehicle and the power outlet. Store the charger in a safe and dry place for later use.
Always refer to the manufacturer's instructions for specific guidelines
Private customers
If your question isn't answered here, visit our Support Center or contact us directly.
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Yes, you can sign in to your account on various devices and use the app.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
Business customers
If your question isn't answered here, you can contact us directly.
Safety should always come first when using an e-charger. Here are some important safety tips to keep in mind:
Check the charger and cable: Inspect the charger and cable carefully for signs of damage or wear before you plug your EV into a power outlet. If you notice frayed wires, exposed metal, or other abnormalities, do not use the charger and contact a specialist.
Use your own circuit: It is recommended that you use a separate circuit for your e-charger. That means you should avoid using extension cords or sharing the circuit with other high-performance devices. A separate circuit reduces the risk of overload and ensures safe charging.
Avoid charging in extreme weather conditions: Extreme temperatures, whether too hot or too cold, can have a negative effect on charging and may damage the battery. If possible, park your electric vehicle in a covered area or garage to protect it from extreme weather conditions.
Follow the correct charging protocols: Always follow the charging instructions provided by the charger manufacturer and the user manual for your electric vehicle. This includes securely plugging in the charger, ensuring a proper connection, and setting the appropriate charging parameters.
Be careful in wet or humid conditions: Charging an electric vehicle when wet or humid can jeopardize electrical safety. Make sure the charging station and surrounding area are dry before you plug in.
A few indicators can be used to determine when the battery in your electric vehicle needs to be replaced. One sign is a significant reduction in range compared to when the battery was new. If you notice a sudden and significant drop in range, it may be a sign that the battery capacity has declined. If you're also experiencing frequent charging failures or the battery no longer holds a charge for a reasonable period of time, it might be time to consider a replacement. It is recommended that you visit an authorized EV service center for a professional assessment.
You can order a new charging card. Before you can use your new card, however, it must be activated again. To prevent unauthorized use of the lost charging card, please contact our customer support to have the card blocked. If you have lost your employer's or a leasing company's charging card, sit down with the relevant company and then discuss the next steps.
If required, you can order your charging card free of charge once. As soon as you have received your card, you can store and load it in the chargeOn app.
Yes, the chargeON app and charging card can also be used abroad. You can charge your car at more than 700,000 stations throughout Europe (coverage approx. 90%).
The maximum charging capacity varies depending on the vehicle brand and model. Higher quality models often support higher charging capacities. However, the actual charging capacity can also be influenced by factors such as the charge level of the battery and the ambient temperature.