Frequently Asked
Questions
In our FAQ section, we have collected the most important questions for you. This resource is designed to provide you with the information you need quickly and easily.
Here you'll find all the answers to your questions.
autoSense's telematics solutions enable companies to fulfill their obligations as employers in accordance with Swiss labor and data protection laws and to protect employee privacy in the best possible way.
autoSense offers digital logbooks and simple export options for data, which reduces administrative effort and simplifies reporting and tax compliance.
Yes, by using autoSense for refueling or charging, companies can benefit from low fuel prices and reduce the overall costs for their fleet.
The fleetPRO web portal enables accurate tracking and analysis of vehicle movements, which helps to optimize usage, reduce idle times and improve route planning.
autoSense enables you to efficiently manage your vehicle fleet, provides detailed insights into vehicle usage, helps reduce operating costs and improves the overall efficiency of your fleet. With our various solutions, there is something for every company.
The app provides maintenance reminders and can help you monitor the condition of your vehicle in order to carry out timely maintenance.
Yes, autoSense offers features such as vehicle location and tampering alarm, which give you an additional sense of security and protect your vehicle from unauthorised access.
autoSense helps you find the nearest and cheapest gas station or charging station and allows you to make cashless payments directly via the app, saving you time and money.
autoSense is an innovative app that simplifies your driving experience through digital services such as vehicle tracking, logbook and gas station finder. It offers you comfort, safety and helps you to make your vehicle use more efficient.
Yes, charging can be done via the app without a physical card. As an option, the driver can also use an RFID charging card, which is particularly practical in areas with weak network coverage, such as underground car parks.
Fleet managers receive a central overview of all charging processes, can manage users and driver apps, and use clear statistics to monitor and control charging processes.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
With the autoSense logbook, trips to work, private and business trips can be easily separated and tax-approved logbooks can be created automatically. This makes it easier to break down the kilometers by cost centers, projects, departments and employees.
autoSense makes it possible to maximize vehicle utilization and ensure fleet safety. Fleet managers can monitor maintenance work and the current fleet status, and use the Poolcar module to easily book and assign shared vehicles.
autoSense offers modular fleet management solutions that are digital, secure and compliant with data protection regulations. These solutions can be easily and quickly adapted to any fleet size and use type to automate time-consuming processes and reduce operating costs.
The autoSense app integrates EasyPark services so that you can easily and directly control parking fees via the app. This service automatically stops parking processes when you drive away, meaning that you never pay too much for parking again.
Users can pay for their charging and refueling processes directly via the app, which simplifies the process and eliminates the need for physical means of payment.
Yes, the app offers a function that allows users to determine the current value of their vehicle, which can be helpful when selling or changing vehicles.
With the Leasing Watcher, users can continuously monitor their vehicle mileage to ensure that they remain within the limits set out in the leasing contract.
The CO2 compensation function enables users to monitor their CO2 footprint and offset it through targeted measures to promote environmentally conscious driving.
Updates to the app are carried out regularly and are available in the App Store or Google Play Store. We recommend that you turn on automatic updates on your device to always take advantage of the latest features and improvements.
Yes, the app provides you with diagnostic information that can help you understand the condition of your vehicle and identify potential problems early on.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
Yes, you can sign in to your account on various devices and use the app.
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
There are some common myths about charging electric vehicles that are worth debunking. A myth is that leaving your electric vehicle plugged in overnight will overcharge the battery. In reality, modern e-vehicles are equipped with intelligent charging systems that prevent overcharging. Another myth is that regular fast charging damages the battery. Fast charging may have a slight effect on the state of the battery over time, but modern e-vehicles are designed in such a way that they can handle fast charging without significant negative effects. It's important to distinguish fact from fiction when charging your electric vehicle.
The appropriate price for charging your electric vehicle may vary depending on your location and available charging infrastructure. On average, the cost of charging an electric vehicle is between 0.10 and 0.30 US dollars per kWh. However, it's important to know that prices may vary depending on the charging network, time of day, and additional charges. To find a fair price, you should compare the charging rates of the various networks and stations in your area.
To extend the life of your EV battery, there are a few important rules to follow. First, you should avoid fully charging or discharging the battery regularly. Instead, try keeping the battery charge level between 20% and 80%. Also avoid exposing your electric car to extreme temperatures, both in heat and cold, as this can have a negative impact on battery performance. Regular maintenance on your electric vehicle and software updates can also help optimize battery life. And finally, avoid fast charging whenever possible and opt for slow, controlled charging processes.
To plan your electric car trip, you should consider factors such as the distance you need to travel, the availability of charging stations along your route, and the charging speed of each station. Use online tools or apps that offer e-trip planners to plan your route and find charging stations at appropriate intervals. Take into account the charging time and schedule any necessary stops to ensure a smooth journey.
To determine a fair price for charging your electric vehicle, you should consider a few factors. First, you should check the cost per kilowatt hour (kWh) of electricity in your area. You can usually find this information on your electricity provider's website or by contacting them directly. You should also factor in any additional fees or membership costs associated with using a specific charging network or charging station. Finally, you should also consider the convenience and accessibility of the charging station in relation to your charging needs. By considering these factors, you can make an informed decision about fair prices for charging your electric vehicle.
How long it takes to charge an electric vehicle depends on several factors, including the vehicle's battery capacity, charging speed, and current charge level. Charging times can vary between a few hours with a Level 2 charger and around 30 minutes with a fast charger. However, it's important to know that a full charge can take several hours, especially with larger battery packs.
There are various types of charging plugs that are used for charging electric vehicles. The most common types are:
Type 1 (SAE J1772): This plug is commonly used for AC charging in North America and Japan.
Type 2 (Mennekes): This plug is often used for AC charging in Europe and is compatible with most e-vehicles.
CCS (combined charging system): CCS plugs are primarily used for DC fast charging and are becoming increasingly popular all over the world.
CHAdeMO: This plug is also used for DC fast charging and is often found in older electric vehicle models, especially from Japanese manufacturers.
Choosing the right charging plug for your electric vehicle (EV) is essential for safe and efficient charging.
Here are a few steps to help you make the right choice:
- Check the compatibility of your vehicle: Different e-vehicle models may require different types of charging plugs. Check your vehicle's manual or contact the manufacturer to find out which type of plug is compatible with your electric vehicle.
- Find out about charging standards: There are various charging standards that are used worldwide, such as CHAdeMO, CCS (Combined Charging System) and Tesla's Supercharger. Find out which standard is common in your region and make sure that the charging plug you choose supports that standard.
- Take into account the charging speed: There are charging plugs in different power levels, which affect the charging speed. Determine your charging needs based on your daily driving habits. If you frequently take long trips, you might want to invest in a faster charging port.
- Evaluate plug types: There are various plug types, including Type 1 (J1772), Type 2 (Mennekes), and Type 3 (Same). When choosing the right type of plug for your vehicle, consider factors such as availability, compatibility with charging stations, and ease of use.
- Remember, it's always a good idea to consult an EV specialist or your vehicle manufacturer to make sure you're making the best choice for your particular EV model.
Fast charging, also known as DC fast charging, is a charging method in which the battery of an electric vehicle is quickly charged with powerful direct current (DC). It can charge an electric vehicle to a high level in a relatively short period of time, usually within 30 minutes to an hour, depending on the vehicle and charging station.
Helpful documents
This section provides central access to a variety of helpful documents aimed at expanding understanding of complex topics and deepening knowledge. Simply download the materials you want and gain valuable insights to effectively achieve goals.
Everything about charging
Is your question still unanswered? Then our support team will be happy to help you.
There are some common myths about charging electric vehicles that are worth debunking. A myth is that leaving your electric vehicle plugged in overnight will overcharge the battery. In reality, modern e-vehicles are equipped with intelligent charging systems that prevent overcharging. Another myth is that regular fast charging damages the battery. Fast charging may have a slight effect on the state of the battery over time, but modern e-vehicles are designed in such a way that they can handle fast charging without significant negative effects. It's important to distinguish fact from fiction when charging your electric vehicle.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
Fleet managers receive a central overview of all charging processes, can manage users and driver apps, and use clear statistics to monitor and control charging processes.
Yes, charging can be done via the app without a physical card. As an option, the driver can also use an RFID charging card, which is particularly practical in areas with weak network coverage, such as underground car parks.
To determine a fair price for charging your electric vehicle, you need to consider a few factors. First, you should check the cost per kilowatt hour (kWh) of electricity in your area. You can usually find this information on your electricity provider's website or by contacting them directly. You should also factor in any additional fees or membership costs associated with using a specific charging network or charging station. Finally, you should also consider the convenience and accessibility of the charging station in relation to your charging needs. By considering these factors, you can make an informed decision about fair prices for charging your electric vehicle.
To extend the life of your EV battery, there are a few important rules to follow. First, you should avoid fully charging or discharging the battery regularly. Instead, try keeping the battery charge level between 20% and 80%. Also avoid exposing your electric car to extreme temperatures, both in heat and cold, as this can have a negative impact on battery performance. Regular maintenance of your electric car and software updates can also help optimize battery life. And finally, avoid fast charging whenever possible and opt for slow, controlled charging processes.
Private customers
If your question isn't answered here, visit our Support Center or contact us directly.
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Yes, you can sign in to your account on various devices and use the app.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
Business customers
If your question isn't answered here, you can contact us directly.
Charges at AC stations (slow chargers) are preferred for normal daily use. DC stations (fast chargers) can be used for travel or to save time. In general, the faster the battery is charged, the more stress is exerted on it.
The vehicle should only be charged over 80% in exceptional cases, such as when traveling. This is to protect the battery.
1) Check that the cable is correctly connected both to the charging station and to your vehicle.
2) If you charge with the charging card, check whether the charging card is also stored in the app.
3) When you load with the app, check that you also have a sufficient Internet connection.
4) Make sure that you have a valid payment method stored in the app.
5) Make sure that the charging station is on the chargeON network. These can be found in the app overview.
6) The station is currently experiencing a malfunction.
Both the maximum charging capacity of the station and the maximum charging capacity of the vehicle represent values under optimal conditions. In reality, these are rarely present. In general, it can be said that a charging station always provides as much power as the vehicle requests. This means that if the charging station can provide 180 kW, but the vehicle only requests 50 kW, only 50 kW will be supplied. For a charging process to use the maximum charging power specified for the vehicle, a number of factors are crucial:
1) The temperature of the battery and the environment: If the battery is too warm or too cold, the car communicates with the charging station that it cannot charge at full power.
2) The age of the battery: The battery can degrade in performance and capacity due to age.
3) The current state of charge of the battery - SOC level: For the last 50%, charging performance can decrease depending on the car. This is to protect the battery.
4) The general charging curve of the vehicle: Depending on the manufacturer or model, this curve varies to a greater or lesser extent.
5) Power supply at the charging station: If there are many charging stations in one place, they have to share the charging power from the grid. It may then not be possible to provide full power at all charging stations.
6) Total power available at the charging station In these cases, our customer support cannot help. However, we generally do not limit the charging power of the charging stations.
With fleetPro, fleet managers can track vehicle locations in real time, improve route planning, shorten response times, optimize resource utilization and support drivers with precise information in the event of customer complaints.
With chargeStation, you specifically define who has access to your charging stations. You can individually set access for company car drivers, employees or visitors. Our platform makes it possible to centrally manage and flexibly adjust authorizations.