Frequently Asked
Questions
In our FAQ section, we have collected the most important questions for you. This resource is designed to provide you with the information you need quickly and easily.
Here you'll find all the answers to your questions.
autoSense's telematics solutions enable companies to fulfill their obligations as employers in accordance with Swiss labor and data protection laws and to protect employee privacy in the best possible way.
autoSense offers digital logbooks and simple export options for data, which reduces administrative effort and simplifies reporting and tax compliance.
Yes, by using autoSense for refueling or charging, companies can benefit from low fuel prices and reduce the overall costs for their fleet.
The fleetPRO web portal enables accurate tracking and analysis of vehicle movements, which helps to optimize usage, reduce idle times and improve route planning.
autoSense enables you to efficiently manage your vehicle fleet, provides detailed insights into vehicle usage, helps reduce operating costs and improves the overall efficiency of your fleet. With our various solutions, there is something for every company.
The app provides maintenance reminders and can help you monitor the condition of your vehicle in order to carry out timely maintenance.
Yes, autoSense offers features such as vehicle location and tampering alarm, which give you an additional sense of security and protect your vehicle from unauthorised access.
autoSense helps you find the nearest and cheapest gas station or charging station and allows you to make cashless payments directly via the app, saving you time and money.
autoSense is an innovative app that simplifies your driving experience through digital services such as vehicle tracking, logbook and gas station finder. It offers you comfort, safety and helps you to make your vehicle use more efficient.
Yes, charging can be done via the app without a physical card. As an option, the driver can also use an RFID charging card, which is particularly practical in areas with weak network coverage, such as underground car parks.
Fleet managers receive a central overview of all charging processes, can manage users and driver apps, and use clear statistics to monitor and control charging processes.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
With the autoSense logbook, trips to work, private and business trips can be easily separated and tax-approved logbooks can be created automatically. This makes it easier to break down the kilometers by cost centers, projects, departments and employees.
autoSense makes it possible to maximize vehicle utilization and ensure fleet safety. Fleet managers can monitor maintenance work and the current fleet status, and use the Poolcar module to easily book and assign shared vehicles.
autoSense offers modular fleet management solutions that are digital, secure and compliant with data protection regulations. These solutions can be easily and quickly adapted to any fleet size and use type to automate time-consuming processes and reduce operating costs.
The autoSense app integrates EasyPark services so that you can easily and directly control parking fees via the app. This service automatically stops parking processes when you drive away, meaning that you never pay too much for parking again.
Users can pay for their charging and refueling processes directly via the app, which simplifies the process and eliminates the need for physical means of payment.
Yes, the app offers a function that allows users to determine the current value of their vehicle, which can be helpful when selling or changing vehicles.
With the Leasing Watcher, users can continuously monitor their vehicle mileage to ensure that they remain within the limits set out in the leasing contract.
The CO2 compensation function enables users to monitor their CO2 footprint and offset it through targeted measures to promote environmentally conscious driving.
Updates to the app are carried out regularly and are available in the App Store or Google Play Store. We recommend that you turn on automatic updates on your device to always take advantage of the latest features and improvements.
Yes, the app provides you with diagnostic information that can help you understand the condition of your vehicle and identify potential problems early on.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
Yes, you can sign in to your account on various devices and use the app.
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
There are some common myths about charging electric vehicles that are worth debunking. A myth is that leaving your electric vehicle plugged in overnight will overcharge the battery. In reality, modern e-vehicles are equipped with intelligent charging systems that prevent overcharging. Another myth is that regular fast charging damages the battery. Fast charging may have a slight effect on the state of the battery over time, but modern e-vehicles are designed in such a way that they can handle fast charging without significant negative effects. It's important to distinguish fact from fiction when charging your electric vehicle.
The appropriate price for charging your electric vehicle may vary depending on your location and available charging infrastructure. On average, the cost of charging an electric vehicle is between 0.10 and 0.30 US dollars per kWh. However, it's important to know that prices may vary depending on the charging network, time of day, and additional charges. To find a fair price, you should compare the charging rates of the various networks and stations in your area.
To extend the life of your EV battery, there are a few important rules to follow. First, you should avoid fully charging or discharging the battery regularly. Instead, try keeping the battery charge level between 20% and 80%. Also avoid exposing your electric car to extreme temperatures, both in heat and cold, as this can have a negative impact on battery performance. Regular maintenance on your electric vehicle and software updates can also help optimize battery life. And finally, avoid fast charging whenever possible and opt for slow, controlled charging processes.
To plan your electric car trip, you should consider factors such as the distance you need to travel, the availability of charging stations along your route, and the charging speed of each station. Use online tools or apps that offer e-trip planners to plan your route and find charging stations at appropriate intervals. Take into account the charging time and schedule any necessary stops to ensure a smooth journey.
To determine a fair price for charging your electric vehicle, you should consider a few factors. First, you should check the cost per kilowatt hour (kWh) of electricity in your area. You can usually find this information on your electricity provider's website or by contacting them directly. You should also factor in any additional fees or membership costs associated with using a specific charging network or charging station. Finally, you should also consider the convenience and accessibility of the charging station in relation to your charging needs. By considering these factors, you can make an informed decision about fair prices for charging your electric vehicle.
How long it takes to charge an electric vehicle depends on several factors, including the vehicle's battery capacity, charging speed, and current charge level. Charging times can vary between a few hours with a Level 2 charger and around 30 minutes with a fast charger. However, it's important to know that a full charge can take several hours, especially with larger battery packs.
There are various types of charging plugs that are used for charging electric vehicles. The most common types are:
Type 1 (SAE J1772): This plug is commonly used for AC charging in North America and Japan.
Type 2 (Mennekes): This plug is often used for AC charging in Europe and is compatible with most e-vehicles.
CCS (combined charging system): CCS plugs are primarily used for DC fast charging and are becoming increasingly popular all over the world.
CHAdeMO: This plug is also used for DC fast charging and is often found in older electric vehicle models, especially from Japanese manufacturers.
Choosing the right charging plug for your electric vehicle (EV) is essential for safe and efficient charging.
Here are a few steps to help you make the right choice:
- Check the compatibility of your vehicle: Different e-vehicle models may require different types of charging plugs. Check your vehicle's manual or contact the manufacturer to find out which type of plug is compatible with your electric vehicle.
- Find out about charging standards: There are various charging standards that are used worldwide, such as CHAdeMO, CCS (Combined Charging System) and Tesla's Supercharger. Find out which standard is common in your region and make sure that the charging plug you choose supports that standard.
- Take into account the charging speed: There are charging plugs in different power levels, which affect the charging speed. Determine your charging needs based on your daily driving habits. If you frequently take long trips, you might want to invest in a faster charging port.
- Evaluate plug types: There are various plug types, including Type 1 (J1772), Type 2 (Mennekes), and Type 3 (Same). When choosing the right type of plug for your vehicle, consider factors such as availability, compatibility with charging stations, and ease of use.
- Remember, it's always a good idea to consult an EV specialist or your vehicle manufacturer to make sure you're making the best choice for your particular EV model.
Fast charging, also known as DC fast charging, is a charging method in which the battery of an electric vehicle is quickly charged with powerful direct current (DC). It can charge an electric vehicle to a high level in a relatively short period of time, usually within 30 minutes to an hour, depending on the vehicle and charging station.
Helpful documents
This section provides central access to a variety of helpful documents aimed at expanding understanding of complex topics and deepening knowledge. Simply download the materials you want and gain valuable insights to effectively achieve goals.
Everything about charging
Is your question still unanswered? Then our support team will be happy to help you.
The coverage of publicly accessible charging stations is 98% in Switzerland (15,000 charging points), and over 600,000 in Europe.
Basically, you don't need a charging card if you already have the chargeOn app. However, we offer authentication via RFID charging card (e.g. if you often charge at charging stations that are in a parking garage with poor reception). If required, you are welcome to order them once free of charge via the app. As soon as you have received the card, you can save and load it in the chargeOn app.
Roaming is not only available with mobile phone providers, but also when charging. Our roaming prices refer to charging stations provided by other operators outside our partner network.
The chargeON app is free: this means you don't need a subscription. Instead, you can download the app for free, store your credit card and purchase energy at the market prices quoted – or at preferential rates from our partners (including Migros, Fastned, Electra and AMAG). For example, you can charge your vehicle at Migrol for as little as CHF 0.39/kWh for slow chargers or CHF 0.49/kWh for fast chargers.
What are the charging costs? The cost of the charges consists of three components, some of which are specified by the charging station operators. Depending on the station, these components can be combined in different ways. Starting fee: We charge a one-time fee to start a charging process. Consumption-based billing: The operator charges a price for the purchase of one kilowatt hour (kWh). Time-based billing: The operator makes time-based billing (per minute). There are no further costs until the connection to the charging station is disconnected.
Depending on the charging station provider, fair use fees may apply. We have no influence over the prices of external charging stations. You can find information on whether and from when fair use fees apply at a charging station in the app at the respective charging point under ‘Additional costs’. Fair use costs are also communicated via app push notifications.
Private customers
If your question isn't answered here, visit our Support Center or contact us directly.
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Yes, you can sign in to your account on various devices and use the app.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
Business customers
If your question isn't answered here, you can contact us directly.
Checking the health of your electric vehicle's battery is important to ensure optimal performance. Most e-vehicles are equipped with a battery management system that provides information about the health status of the battery (SOH). This information can usually be retrieved via the vehicle's on-board computer system or displayed on the dashboard.
In addition to monitoring built into the vehicle, there are also external diagnostic devices that can provide more detailed information about the status of the battery. These tools connect to the vehicle's OBD-II port and can give you insights into the battery's capacity and voltage, as well as potential issues.
If you notice a significant reduction in the range of your electric vehicle or suspect a problem with the battery, you should have it checked by a certified technician. The latter has access to specialized equipment and can carry out a more thorough diagnosis to assess the state of the battery.
Battery balancing is the process of balancing the charge level of individual cells in an EV battery pack. This is important because some cells can easily become unbalanced over time due to fluctuations in capacity or usage. If the cells are unbalanced, this can result in reduced overall battery performance and a shorter range.
Battery balancing redistributes charge between cells to ensure that all cells have the same level of charge. This can be done automatically through the vehicle's integrated battery management system or through special charging cycles that are designed to compensate for imbalances.
By balancing the battery regularly, you can maintain optimal performance and extend the overall life of the battery pack. It helps prevent some cells from being overcharged while others are undercharged, which can lead to premature aging and loss of capacity. Battery balancing also ensures that all cells are used efficiently, maximizing available energy and increasing the range of your electric vehicle.
There are a few steps you can take when troubleshooting your EV's battery or charging system. First, check whether your electric vehicle is correctly connected to the charging station. Sometimes a loose connection can cause charging issues. If the connection is secure, check whether error messages or warning lights appear on the dashboard of your electric vehicle. These ads can provide valuable information about the issue.
Next, make sure that the charging station you're using is working properly. If possible, try using a different charging station to see if the problem persists. Also make sure that the charging cable is not damaged or frayed as this may interfere with charging.
If you're still having problems, you should consult your EV's user manual or contact the manufacturer's customer service. They have the necessary expertise and experience to guide you through all troubleshooting steps for your electric vehicle model.
Remember that it is always a good idea to consult a professional technician or an authorized service center if you are unsure about troubleshooting or if the problem persists.
Although EV batteries are designed to last a long time, there are some signs that the battery needs to be replaced or serviced. These signs include:
Significant reduction in range: If you notice a sudden and significant decrease in the range of your EV, this could be a sign that the battery capacity has declined. This may require further investigation and potential maintenance.
Slow charging speed: If your EV is taking much longer to charge than usual, it could be an indication of a battery issue. It's important to rule out issues with the charging station or cable before you conclude that the battery needs to be repaired.
Inconsistent loading behavior: If you experience irregular charging patterns, such as sudden interruptions or frequent charging failures, this could be a sign of a battery issue. This can be confirmed by diagnostic tests.
Increased heat generation: If you notice excessive heat from the battery while charging or discharging, it could be an indication of a problem. Increased temperatures can have a negative impact on battery performance and lifespan.
If you observe any of these signs, it is advisable to consult a qualified technician or contact the vehicle manufacturer's customer service for further advice and assistance.
In order to effectively maintain and maintain your electric vehicle's battery and charging system, you should follow a few best practices. First, it's important to follow the manufacturer's guidelines for charging and maintaining your electric vehicle's battery. This includes charging within the recommended voltage range and avoiding extreme temperature conditions as these can affect battery performance.
It is also important to regularly check and clean the charging port and cable connections. Remove any debris and dirt that could hinder charging. In addition, it is advisable not to overcharge or over-discharge your electric vehicle battery as this may reduce the overall life of the vehicle.
In addition, it is highly recommended to arrange regular maintenance appointments with authorized service centers. They can carry out diagnostic tests and ensure that your electric vehicle's battery and charging system are working optimally. These experts can also inform you about software updates and possible recalls for your e-vehicle model.
Finally, it is important to learn about the latest developments in EV technology and battery management. This allows you to adjust your maintenance routines as new information becomes available.
Compatibility between your electric vehicle battery and the charging system is essential for a smooth charging experience. To achieve this, follow these steps:
Refer to your electric vehicle's user manual: The user manual provides detailed information about the recommended charging specifications for your electric vehicle. It includes information about the charging voltage, amperage, and plug type that your electric vehicle supports. This information is critical to choosing a compatible charger.
Select the right charging station: When buying or using a charging station, make sure that it supports the charging specifications specified in your vehicle's user manual. Look for charging stations that are compatible with your vehicle's plug type and offer the charging speed you want.
Pay attention to industry standards: Look for chargers that comply with industry standards such as IEC 61851 or SAE J1772. These standards ensure compatibility and interoperability between e-vehicles and charging stations.
Contact the manufacturer or authorized resellers: If you have any doubts or lack of compatibility, contact the manufacturer or the authorized