Frequently Asked
Questions
In our FAQ section, we have collected the most important questions for you. This resource is designed to provide you with the information you need quickly and easily.
Here you'll find all the answers to your questions.
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
To plan your electric car trip, you should consider factors such as the distance you need to travel, the availability of charging stations along your route, and the charging speed of each station. Use online tools or apps that offer e-trip planners to plan your route and find charging stations at appropriate intervals. Take into account the charging time and schedule any necessary stops to ensure a smooth journey.
How long it takes to charge an electric vehicle depends on several factors, including the vehicle's battery capacity, charging speed, and current charge level. Charging times can vary between a few hours with a Level 2 charger and around 30 minutes with a fast charger. However, it's important to know that a full charge can take several hours, especially with larger battery packs.
There are various types of charging plugs that are used for charging electric vehicles. The most common types are:
Type 1 (SAE J1772): This plug is commonly used for AC charging in North America and Japan.
Type 2 (Mennekes): This plug is often used for AC charging in Europe and is compatible with most e-vehicles.
CCS (combined charging system): CCS plugs are primarily used for DC fast charging and are becoming increasingly popular all over the world.
CHAdeMO: This plug is also used for DC fast charging and is often found in older electric vehicle models, especially from Japanese manufacturers.
Choosing the right charging plug for your electric vehicle (EV) is essential for safe and efficient charging.
Here are a few steps to help you make the right choice:
- Check the compatibility of your vehicle: Different e-vehicle models may require different types of charging plugs. Check your vehicle's manual or contact the manufacturer to find out which type of plug is compatible with your electric vehicle.
- Find out about charging standards: There are various charging standards that are used worldwide, such as CHAdeMO, CCS (Combined Charging System) and Tesla's Supercharger. Find out which standard is common in your region and make sure that the charging plug you choose supports that standard.
- Take into account the charging speed: There are charging plugs in different power levels, which affect the charging speed. Determine your charging needs based on your daily driving habits. If you frequently take long trips, you might want to invest in a faster charging port.
- Evaluate plug types: There are various plug types, including Type 1 (J1772), Type 2 (Mennekes), and Type 3 (Same). When choosing the right type of plug for your vehicle, consider factors such as availability, compatibility with charging stations, and ease of use.
- Remember, it's always a good idea to consult an EV specialist or your vehicle manufacturer to make sure you're making the best choice for your particular EV model.
Fast charging, also known as DC fast charging, is a charging method in which the battery of an electric vehicle is quickly charged with powerful direct current (DC). It can charge an electric vehicle to a high level in a relatively short period of time, usually within 30 minutes to an hour, depending on the vehicle and charging station.
Helpful documents
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Everything about charging
Is your question still unanswered? Then our support team will be happy to help you.
autoSense provides a well-founded basis for decision-making on vehicle replacement or the use of e-vehicles. Journeys can be optimised and fuel consumption and CO2 emissions can be reduced transparently. Thanks to the new chargeFleet solution for electric vehicles, end-to-end charging management for fleet managers and drivers is also massively simplified.
Yes, the chargeFleet web portal offers comprehensive statistics and reporting functions that provide valuable insights into charging station usage and transaction history.
Administrators can manage user roles and authorizations and assign, activate, and deactivate RFID cards via the web portal. This allows fleet operators to effectively manage driver profiles and monitor charging activities.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
Fleet managers receive a central overview of all charging processes, can manage users and driver apps, and use clear statistics to monitor and control charging processes.
Yes, charging can be done via the app without a physical card. As an option, the driver can also use an RFID charging card, which is particularly practical in areas with weak network coverage, such as underground car parks.
Private customers
If your question isn't answered here, visit our Support Center or contact us directly.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
Yes, autoSense offers features such as vehicle location and tampering alarm, which give you an additional sense of security and protect your vehicle from unauthorised access.
The app provides maintenance reminders and can help you monitor the condition of your vehicle in order to carry out timely maintenance.
Business customers
If your question isn't answered here, you can contact us directly.
Send us an email to the following address in which you briefly describe your question or problem.
Mobility.autosense@swisscom.com
Whenever possible, give us as much information as possible about the problem you have encountered. Our support team will then get back to you as soon as possible.
chargeSmart is hardware and location-agnostic and can therefore be used independently of the existing charging infrastructure and load management. Since chargeSmart relies entirely on cloud interfaces, no additional hardware is required.
Switzerland: The basis is the public electricity tariff from Elcom (category 4), calculated according to place of residence.
Neighboring countries: Since the electricity market is liberalized in most countries, tariffs cannot be determined by postal code. By default, Switzerland's median tariff is stored in the chargeHome portal. Alternatively, a fixed tariff can be defined for each neighboring country.
This makes chargeHome the ideal solution for companies that want to charge their company cars at home and bill correctly – whether in Switzerland or for cross-border commuters.
Costs are set by the respective charge point operator (CPO) and vary by country as well as charging speed (AC/DC). All prices are transparently viewable in the app. Preferential rates are also available with certain providers for our customers – these are marked in the app with a dedicated icon.
The Poolcar module in fleetPro makes it easier to book and manage shared vehicles. A clear overview of journeys, drivers, projects and cost centers replaces conventional reservation methods. The mobile version enables flexible reservations via smartphones, tablets and iPads using a QR code.
Yes, because chargeSmart intelligently controls charging processes, peak loads are avoided and the power grid is relieved. The vehicles can also help Swissgrid stabilize the grid through system services.
