Frequently Asked
Questions
In our FAQ section, we have collected the most important questions for you. This resource is designed to provide you with the information you need quickly and easily.
Here you'll find all the answers to your questions.
autoSense's telematics solutions enable companies to fulfill their obligations as employers in accordance with Swiss labor and data protection laws and to protect employee privacy in the best possible way.
autoSense offers digital logbooks and simple export options for data, which reduces administrative effort and simplifies reporting and tax compliance.
Yes, by using autoSense for refueling or charging, companies can benefit from low fuel prices and reduce the overall costs for their fleet.
The fleetPRO web portal enables accurate tracking and analysis of vehicle movements, which helps to optimize usage, reduce idle times and improve route planning.
autoSense enables you to efficiently manage your vehicle fleet, provides detailed insights into vehicle usage, helps reduce operating costs and improves the overall efficiency of your fleet. With our various solutions, there is something for every company.
The app provides maintenance reminders and can help you monitor the condition of your vehicle in order to carry out timely maintenance.
Yes, autoSense offers features such as vehicle location and tampering alarm, which give you an additional sense of security and protect your vehicle from unauthorised access.
autoSense helps you find the nearest and cheapest gas station or charging station and allows you to make cashless payments directly via the app, saving you time and money.
autoSense is an innovative app that simplifies your driving experience through digital services such as vehicle tracking, logbook and gas station finder. It offers you comfort, safety and helps you to make your vehicle use more efficient.
Yes, charging can be done via the app without a physical card. As an option, the driver can also use an RFID charging card, which is particularly practical in areas with weak network coverage, such as underground car parks.
Fleet managers receive a central overview of all charging processes, can manage users and driver apps, and use clear statistics to monitor and control charging processes.
The app allows drivers to find available charging stations, including price information and charging method. The search is easy and the results are clearly structured in the app on the homepage.
With the autoSense logbook, trips to work, private and business trips can be easily separated and tax-approved logbooks can be created automatically. This makes it easier to break down the kilometers by cost centers, projects, departments and employees.
autoSense makes it possible to maximize vehicle utilization and ensure fleet safety. Fleet managers can monitor maintenance work and the current fleet status, and use the Poolcar module to easily book and assign shared vehicles.
autoSense offers modular fleet management solutions that are digital, secure and compliant with data protection regulations. These solutions can be easily and quickly adapted to any fleet size and use type to automate time-consuming processes and reduce operating costs.
The autoSense app integrates EasyPark services so that you can easily and directly control parking fees via the app. This service automatically stops parking processes when you drive away, meaning that you never pay too much for parking again.
Users can pay for their charging and refueling processes directly via the app, which simplifies the process and eliminates the need for physical means of payment.
Yes, the app offers a function that allows users to determine the current value of their vehicle, which can be helpful when selling or changing vehicles.
With the Leasing Watcher, users can continuously monitor their vehicle mileage to ensure that they remain within the limits set out in the leasing contract.
The CO2 compensation function enables users to monitor their CO2 footprint and offset it through targeted measures to promote environmentally conscious driving.
Updates to the app are carried out regularly and are available in the App Store or Google Play Store. We recommend that you turn on automatic updates on your device to always take advantage of the latest features and improvements.
Yes, the app provides you with diagnostic information that can help you understand the condition of your vehicle and identify potential problems early on.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
Yes, you can sign in to your account on various devices and use the app.
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
There are some common myths about charging electric vehicles that are worth debunking. A myth is that leaving your electric vehicle plugged in overnight will overcharge the battery. In reality, modern e-vehicles are equipped with intelligent charging systems that prevent overcharging. Another myth is that regular fast charging damages the battery. Fast charging may have a slight effect on the state of the battery over time, but modern e-vehicles are designed in such a way that they can handle fast charging without significant negative effects. It's important to distinguish fact from fiction when charging your electric vehicle.
The appropriate price for charging your electric vehicle may vary depending on your location and available charging infrastructure. On average, the cost of charging an electric vehicle is between 0.10 and 0.30 US dollars per kWh. However, it's important to know that prices may vary depending on the charging network, time of day, and additional charges. To find a fair price, you should compare the charging rates of the various networks and stations in your area.
To extend the life of your EV battery, there are a few important rules to follow. First, you should avoid fully charging or discharging the battery regularly. Instead, try keeping the battery charge level between 20% and 80%. Also avoid exposing your electric car to extreme temperatures, both in heat and cold, as this can have a negative impact on battery performance. Regular maintenance on your electric vehicle and software updates can also help optimize battery life. And finally, avoid fast charging whenever possible and opt for slow, controlled charging processes.
To plan your electric car trip, you should consider factors such as the distance you need to travel, the availability of charging stations along your route, and the charging speed of each station. Use online tools or apps that offer e-trip planners to plan your route and find charging stations at appropriate intervals. Take into account the charging time and schedule any necessary stops to ensure a smooth journey.
To determine a fair price for charging your electric vehicle, you should consider a few factors. First, you should check the cost per kilowatt hour (kWh) of electricity in your area. You can usually find this information on your electricity provider's website or by contacting them directly. You should also factor in any additional fees or membership costs associated with using a specific charging network or charging station. Finally, you should also consider the convenience and accessibility of the charging station in relation to your charging needs. By considering these factors, you can make an informed decision about fair prices for charging your electric vehicle.
How long it takes to charge an electric vehicle depends on several factors, including the vehicle's battery capacity, charging speed, and current charge level. Charging times can vary between a few hours with a Level 2 charger and around 30 minutes with a fast charger. However, it's important to know that a full charge can take several hours, especially with larger battery packs.
There are various types of charging plugs that are used for charging electric vehicles. The most common types are:
Type 1 (SAE J1772): This plug is commonly used for AC charging in North America and Japan.
Type 2 (Mennekes): This plug is often used for AC charging in Europe and is compatible with most e-vehicles.
CCS (combined charging system): CCS plugs are primarily used for DC fast charging and are becoming increasingly popular all over the world.
CHAdeMO: This plug is also used for DC fast charging and is often found in older electric vehicle models, especially from Japanese manufacturers.
Choosing the right charging plug for your electric vehicle (EV) is essential for safe and efficient charging.
Here are a few steps to help you make the right choice:
- Check the compatibility of your vehicle: Different e-vehicle models may require different types of charging plugs. Check your vehicle's manual or contact the manufacturer to find out which type of plug is compatible with your electric vehicle.
- Find out about charging standards: There are various charging standards that are used worldwide, such as CHAdeMO, CCS (Combined Charging System) and Tesla's Supercharger. Find out which standard is common in your region and make sure that the charging plug you choose supports that standard.
- Take into account the charging speed: There are charging plugs in different power levels, which affect the charging speed. Determine your charging needs based on your daily driving habits. If you frequently take long trips, you might want to invest in a faster charging port.
- Evaluate plug types: There are various plug types, including Type 1 (J1772), Type 2 (Mennekes), and Type 3 (Same). When choosing the right type of plug for your vehicle, consider factors such as availability, compatibility with charging stations, and ease of use.
- Remember, it's always a good idea to consult an EV specialist or your vehicle manufacturer to make sure you're making the best choice for your particular EV model.
Fast charging, also known as DC fast charging, is a charging method in which the battery of an electric vehicle is quickly charged with powerful direct current (DC). It can charge an electric vehicle to a high level in a relatively short period of time, usually within 30 minutes to an hour, depending on the vehicle and charging station.
Helpful documents
This section provides central access to a variety of helpful documents aimed at expanding understanding of complex topics and deepening knowledge. Simply download the materials you want and gain valuable insights to effectively achieve goals.
Everything about charging
Is your question still unanswered? Then our support team will be happy to help you.
Regenerative braking is a function in electric vehicles that recovers energy when decelerating or braking. When you press the brakes, the electric motor reverses its function and acts as a generator that converts the kinetic energy of the moving vehicle into electrical energy. This energy is then stored in the battery for later use. Regenerative braking helps extend the life of your electric vehicle's battery by reducing reliance on traditional friction brakes, resulting in less wear on brake pads and rotors. By using regenerative braking effectively, you can increase the energy efficiency and overall range of your electric vehicle.
To reduce energy consumption when charging your electric vehicle, you can follow a few simple tips. First, try charging your vehicle during off-peak hours when electricity prices are generally lower. This allows you to save money and reduce demand in the power grid. Second, you should only use high-capacity charging stations when you need fast charging. Higher performance levels can result in higher energy consumption. Opt for power levels when you have enough time to charge. And finally, unplug the charger as soon as your electric car is fully charged to avoid unnecessary energy consumption.
There are a few things you can do to maintain the health of your EV battery during long-term storage. First, make sure the battery is charged to around 50-70% of its capacity. This helps to avoid over-discharge or overcharging during storage. Second, you should store your electric vehicle in a cool and dry environment, ideally at 20-25 degrees Celsius. Extreme temperatures, whether hot or cold, can have a negative impact on battery performance and life. And finally, if possible, disconnect any additional devices or systems that could drain the battery over time. By following these guidelines, you can help maintain the health of your EV battery during periods of not use.
To optimize your vehicle's charging speed and efficiency, there are a few strategies you can use. First, make sure you're using a compatible charging station that matches the charging capabilities of your electric vehicle. Opt for a heavy-duty charger when you need faster charging times. Second, keep your charging plugs clean and free from dirt to ensure a good connection. This helps to maximize charging efficiency. Also avoid charging your electric vehicle up to 100% unless necessary. A charge level of around 80-90% can shorten charging times and extend battery life. Finally, minimizing the use of auxiliary systems such as air conditioning or heating during charging can also improve overall charging speed and efficiency.
To ensure that your electric vehicle battery is charged safely and efficiently, there are a few important things to consider. First, you should always use a charger that is recommended by the vehicle manufacturer. This ensures compatibility and prevents potential damage to the battery. It is also important to follow the manufacturer's guidelines for charging voltage and charging current.
When charging, make sure that the charging cable is in good condition and properly connected to the vehicle and charging station. Avoid using extension cords or adapters that are not specifically designed to charge electric vehicles. It is also advisable to charge the vehicle in a well-ventilated area away from flammable materials.
To optimize efficiency, try charging your electric vehicle when electricity rates are lower, such as during off-peak hours. This can help reduce your charging costs. And finally, you should avoid charging your battery to maximum capacity on a regular basis, as this can put unnecessary strain on the battery. It is generally recommended to charge the battery to around 80% for daily use and reserve a full charge for longer trips.
By following these guidelines, you can ensure that your electric vehicle battery is charged safely and efficiently, extending its life and maximizing its range.
When charging your electric vehicle, you should avoid a few common mistakes to ensure safe and efficient charging. First, don't use extension cables or adapters that aren't specifically designed to charge electric vehicles. This can result in overheating or electrical hazards. Second, you should avoid charging at extreme temperatures as this may affect the battery's performance. Don't charge your electric vehicle with a damaged or frayed charging cable as this could pose a safety risk. Finally, you should never attempt to modify or manipulate your EV's charging system, as this may void the warranty and impair safety. By avoiding these mistakes, you can ensure a smooth and trouble-free charging process.
Private customers
If your question isn't answered here, visit our Support Center or contact us directly.
The autoSense app allows you to remotely monitor and manage your vehicle. You can view vehicle data, document your trips and find out about the condition of your vehicle.
Data protection is a matter of trust and your trust in us is our greatest asset. Responsible and legally compliant handling of personal data in particular is very important to us. Data is always stored securely. For more information, see our privacy policy. https://www.autosense.ch/datenschutz
Our customer service is at your disposal. Contact us via “Contact Support” in the app or on our website. You are also welcome to send an email to support@autosense.ch write.
Yes, you can sign in to your account on various devices and use the app.
With the autoSense app, you can monitor your vehicle in real time, keep a digital logbook, track your vehicle's location, receive maintenance reminders and analyze your fuel consumption. You'll also receive notifications about important events involving your vehicle.
You can set notifications directly in the app. With the “More” icon at the bottom right, you can set the notifications as you like. Make sure that you have to allow notifications for the app on your phone.
Business customers
If your question isn't answered here, you can contact us directly.
Regenerative braking is a function in electric vehicles that recovers energy when decelerating or braking. When you press the brakes, the electric motor reverses its function and acts as a generator that converts the kinetic energy of the moving vehicle into electrical energy. This energy is then stored in the battery for later use. Regenerative braking helps extend the life of your electric vehicle's battery by reducing reliance on traditional friction brakes, resulting in less wear on brake pads and rotors. By using regenerative braking effectively, you can increase the energy efficiency and overall range of your electric vehicle.
To reduce energy consumption when charging your electric vehicle, you can follow a few simple tips. First, try charging your vehicle during off-peak hours when electricity prices are generally lower. This allows you to save money and reduce demand in the power grid. Second, you should only use high-capacity charging stations when you need fast charging. Higher performance levels can result in higher energy consumption. Opt for power levels when you have enough time to charge. And finally, unplug the charger as soon as your electric car is fully charged to avoid unnecessary energy consumption.
There are a few things you can do to maintain the health of your EV battery during long-term storage. First, make sure the battery is charged to around 50-70% of its capacity. This helps to avoid over-discharge or overcharging during storage. Second, you should store your electric vehicle in a cool and dry environment, ideally at 20-25 degrees Celsius. Extreme temperatures, whether hot or cold, can have a negative impact on battery performance and life. And finally, if possible, disconnect any additional devices or systems that could drain the battery over time. By following these guidelines, you can help maintain the health of your EV battery during periods of not use.
To optimize your vehicle's charging speed and efficiency, there are a few strategies you can use. First, make sure you're using a compatible charging station that matches the charging capabilities of your electric vehicle. Opt for a heavy-duty charger when you need faster charging times. Second, keep your charging plugs clean and free from dirt to ensure a good connection. This helps to maximize charging efficiency. Also avoid charging your electric vehicle up to 100% unless necessary. A charge level of around 80-90% can shorten charging times and extend battery life. Finally, minimizing the use of auxiliary systems such as air conditioning or heating during charging can also improve overall charging speed and efficiency.
To ensure that your electric vehicle battery is charged safely and efficiently, there are a few important things to consider. First, you should always use a charger that is recommended by the vehicle manufacturer. This ensures compatibility and prevents potential damage to the battery. It is also important to follow the manufacturer's guidelines for charging voltage and charging current.
When charging, make sure that the charging cable is in good condition and properly connected to the vehicle and charging station. Avoid using extension cords or adapters that are not specifically designed to charge electric vehicles. It is also advisable to charge the vehicle in a well-ventilated area away from flammable materials.
To optimize efficiency, try charging your electric vehicle when electricity rates are lower, such as during off-peak hours. This can help reduce your charging costs. And finally, you should avoid charging your battery to maximum capacity on a regular basis, as this can put unnecessary strain on the battery. It is generally recommended to charge the battery to around 80% for daily use and reserve a full charge for longer trips.
By following these guidelines, you can ensure that your electric vehicle battery is charged safely and efficiently, extending its life and maximizing its range.
When charging your electric vehicle, you should avoid a few common mistakes to ensure safe and efficient charging. First, don't use extension cables or adapters that aren't specifically designed to charge electric vehicles. This can result in overheating or electrical hazards. Second, you should avoid charging at extreme temperatures as this may affect the battery's performance. Don't charge your electric vehicle with a damaged or frayed charging cable as this could pose a safety risk. Finally, you should never attempt to modify or manipulate your EV's charging system, as this may void the warranty and impair safety. By avoiding these mistakes, you can ensure a smooth and trouble-free charging process.